The new law is a new Code, but the presiding officers and members of the Commissions are not new. They have gained experience of over 30 years now in this field, as the very first of the Forums and Commissions established under the old law Consumer Protection Act, 1986 were functional in or about the year 1990-91. The human anatomy is the same, the standard protocols of treatment are the same, rather due to the digital services available in every household and every cellular phone, people are more, newly informed, inquisitive, and questioning.

DISCLOSURE IS NOW THE MANDATE (information to consumer)
Word “NEGLIGENCE” has been specifically added in Definition clause 11 of section 2 in ‘deficiency’.
As per Section 2 (11) “deficiency” means any fault, imperfection, shortcoming, or inadequacy in the quality, nature, and manner of performance which is required to be maintained by or under any law for the time being in force or has been undertaken to be performed by a person in pursuance of a contract or otherwise in relation to any service and includes—
(i) any act of negligence or omission or commission by such person which causes loss or injury to the consumer; and
(ii) deliberate withholding of relevant information by such person to the consumer.

Who should attend?

• All Doctors
• Physicians
• Surgeons
• Nursing Officers
• Paramedical staff
• Medical Superintendents
• Hospital Management
• Nursing Homes
• Electronic Medical Record departments of clinical establishments
• Medical students
• Indemnity insurer companies