Impact of consumer protection act, 2019- What doctors must know

  • Skill Level
  • Lectures
    2 Videos
  • Enrolled
    58 students
  • Sample Certificate

What you'll learn

Irrespective of the variety of information floating in all shapes and sizes related to exclusion of healthcare services from the Consumer Protection Act, 2019, the fact remains that the delinquency of alleged clinical acts or omissions brought to the notice of the Consumer Commissions established under the Act of 2019 is not only culpable but also triable and subject to execution after awarding of damages. read more »»

The new law is a new Code, but the presiding officers and members of the Commissions are not new. They have gained experience of over 30 years now in this field, as the very first of the Forums and Commissions established under the old law Consumer Protection Act, 1986 were functional in or about the year 1990-91. The human anatomy is the same, the standard protocols of treatment are the same, rather due to the digital services available in every household and every cellular phone, people are more, newly informed, inquisitive, and questioning.

DISCLOSURE IS NOW THE MANDATE (information to consumer)
Word “NEGLIGENCE” has been specifically added in Definition clause 11 of section 2 in ‘deficiency’.
As per Section 2 (11) “deficiency” means any fault, imperfection, shortcoming, or inadequacy in the quality, nature, and manner of performance which is required to be maintained by or under any law for the time being in force or has been undertaken to be performed by a person in pursuance of a contract or otherwise in relation to any service and includes—
(i) any act of negligence or omission or commission by such person which causes loss or injury to the consumer; and
(ii) deliberate withholding of relevant information by such person to the consumer.

Who should attend?

  • All Doctors
  • Physicians
  • Surgeons
  • Nursing Officers
  • Paramedical staff
  • Medical Superintendents
  • Hospital Management
  • Nursing Homes
  • Electronic Medical Record departments of clinical establishments
  • Medical students
  • Indemnity insurer companies

Key concepts covered include:

The upcoming legal obligations under CPA, 2019 violation of which entails monetary compensation and ethical reporting.

  • How to manage patient care while honoring the patient’s right to know.
  • How to share the details of diagnosis and line of treatment by counseling.
  • How to maintain medical records in a legally sustainable manner.
  • How to minimize mishaps by the integration of medical practitioners.
  • How to prevent medical malpractice litigation under CPA, 2019, and/or contest it flawlessly, if sued.


Mr. Anoop Kumar Kaushal

Advocate, Medical Law, New Delhi


Mr. Anoop Kumar Kaushal is an Independent Practitioner of Medical Law. He comes with more than 30 years’ journey with Doctors, practicing before the Hon’ble National, State & District Consumer Disputes Redressal Commissions/Forum primarily on Medical Negligence compensation and providing support in Disciplinary proceedings before medical councils, Medical Council of India & High Courts & other statutory authorities.

He specializes in proceedings for Forensic study of the human anatomy, analytical & working litigation experience on fixation of malpractice liability issues wired by the pathophysiology, differential diagnosis, choice of treatment, prognosis, known complications, surgical hazards, anesthetic domains, palliative care. He is also an expert to advice on discharge & follow-up advice, ante-natal to postpartum gestation regimen, morbidities of diseases, admissibility of medical records, and standard medical literature.

For: intermediates

Other Top Rated Courses by Mr. Anoop Kumar Kaushal


Have an account?